COMPLAINTS POLICY

1. Introduction:

This Complaints Policy forms part of your agreement with us. By using DirtyFans.com ("we," "our," or "the Platform"), you acknowledge and agree to this policy. We are committed to handling all complaints fairly, efficiently, and within the timeframes outlined below.

2. Who we are and how to contact us:

DirtyFans.com is operated by Branlu Enterprise Corp, a Florida Corporation. You can contact us at:

• Email: [email protected]
• Mailing Address: Available upon request via our contact form.
• Contact Form: https://www.dirtyfans.com/contact

3. Interpretation:

In this Complaints Policy, defined terms have the same meanings as in our Terms of Use. "Business days" means any day except Saturday, Sunday, or U.S. public holidays.

4. Who can use this Complaints Policy?

Anyone whether or not a registered user may file a complaint regarding:

• Enforcement of our Terms of Service.
• Content on DirtyFans.com that may be illegal, non-consensual, or in violation of our Content Rules.
• General compliance with applicable laws and regulations.

5. How to make a complaint:

To file a complaint, please send an email to [email protected], include:

• Your name and contact information.
• A description of the complaint.
• The URL of any content involved, if applicable.

6. Handling complaints about illegal or non-consensual content:

• We will investigate within an appropriate time frame.
• We may request additional information.
• We will resolve the complaint within seven (7) business days.
• If content is found unlawful or non-consensual, it will be immediately removed.
• If content is deemed compliant, we will inform you via email.
• Disputes over non-consensual determinations will be submitted to neutral arbitration at our expense.

7. Copyright complaints:

Complaints related to copyright must be submitted under our DMCA Policy. We will respond according to the procedures outlined therein.

8. Handling other complaints (e.g., Content Rule violations):

• We will review your complaint in good faith.
• We may request additional documentation.
• If content breaches our Acceptable Use or Content Rules, it will be removed.
• We are not obligated to inform you of the final resolution unless required by law.

9. Content Rule Violations:

Violations include but are not limited to:

• Underage content, real or simulated.
• Illegal activities (drugs, alcohol, weapons, etc.).
• Non-consensual content or simulations.
• Hate speech and discriminatory content.
• Prohibited sale or sharing of any physical goods or services, including bodily fluids, access to external accounts.

10. Abuse of this Complaints Policy:

Users agree not to make any complaint that is unjustified, abusive, or in bad faith. Doing so may result in account suspension or termination.

11. Contact Details and Further Support:

You may contact us at any time via https://www.dirtyfans.com/contact or email us directly at [email protected].

Last updated: June 2025